Coming soon

Every customer call, understood.

Disapai transcribes every PBX call and scores it against your rubric. Coach from every call, not a handful.

How it works
Rina, ext. 4010 Outbound call, 6 min 42 s
  1. 00:04

    Agent Good morning, this is Rina. Is now a good time to talk about your current setup?

  2. 00:11

    Customer Briefly, yes. We’re comparing a few options this month.

  3. 00:15

    Agent Understood. Am I speaking with the person who makes that decision?

Sample call with illustrative data.

From ringing phone to coaching note.

Disapai sits beside the PBX you already run. Nothing changes for your agents.

  1. Sync

    Recordings leave the PBX every 30 minutes, matched to each call’s duration and outcome.

  2. Transcribe

    Speech becomes text, with your team’s names and product terms spelled right.

  3. Separate speakers

    Agent and customer are split apart, so you read a conversation, not a wall of words.

  4. Score

    Each call is checked against your rubric, with the moment each checkpoint was met.

Built for the people who run the phones.

Your rubric, not ours

Write the checklist your team coaches to. Every version is kept, so scores stay comparable.

  • Introduced self and company
  • Asked permission to continue
  • Confirmed decision-maker
  • Agreed a next step
30 min

Calls arrive on their own

Pick the extensions to watch. New recordings sync on that cycle, no uploads.

This is Rena Rina, good morning.

Fix what was misheard

Supervisors correct a name or number in place. The original stays beside the edit.

ext. 4010 Rina, until 22 Sep Dimas, from 23 Sep

Credit that stays put

Hand an extension to a new agent. Past calls stay with whoever took them.

Off

Auto-delete, by default

Recordings are never removed on a timer. Last year’s call is still there.

Roles from day one

Each person sees what their role needs, and nothing more.

  • Admin
  • Supervisor
  • Senior agent
  • Agent
A supervisor shares an agent’s headset and points at his screen while they review a call together

Stop sampling. Start listening.

A supervisor can hear a few calls a day. Disapai reads all of them and points to the ones worth hearing.

Supervisors

Open the moment a checkpoint was missed and play it back with the agent.

Telemarketing leads

Volume, talk time and outcomes per agent, from records your PBX already keeps.

Support teams

Search what was said, not only who called, with HubSpot alongside.

On the roadmap

WhatsApp, on the same timeline.

Calls and chats with the same customer will sit together, read and scored the same way.

  1. Call, 6 min 42 sAsked for a pricing summary by message Mon 10:12
  2. WhatsApp, 3 messagesSummary sent, customer replied Mon 10:31
  3. Call, 11 min 5 sFollow-up, demo booked Wed 14:20

Disapai is coming soon.

We’re finishing the last pieces. Teams already on Disapai can sign in today.

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